TERMS AND CONDITIONS

COMPANY INFORMATION:
Cathrine Rudolph ApS
Torvet 1
DK-4220 Korsør
Tel. No. +45 40461182
Company Reg. No.: 39787385

Official e-mail address: cat@cathrinerudolph.com
Official website: www.cathrinerudolph.com

DELIVERY

You will be contacted by our customer service by mail regarding a delivery appointment. Your painting is delivered by a freight carrier within 1-2 weeks. Normally you must be home when the painting is delivered, but an agreement can also be made for somewhere to place the painting. However, this is at your own risk and responsibility.

Price for delivery:

Large paintings (100x120cm, 120x150cm) cost DKK 600 for delivery in Denmark.
Smaller paintings (80x100cm, Ø90cm) cost DKK 300 for delivery in Denmark.
There is free delivery for orders over DKK 7000.
You are welcome to collect by appointment.

ORDERING

You can buy a painting directly on the webshop or by contacting Cathrine by e-mail or phone.
All prices include VAT.

CONFIRMATION

Your purchase will be confirmed by e-mail.
You will be asked to accept the terms and conditions.
You have full right of return for 14 days unless otherwise agreed. Costs for return delivery are not borne by Cathrine Rudolph, but by the buyer. The painting must be returned in the same condition as it was received.

DELIVERY TIME

From when you purchase your painting, depending on the freight carrier’s availability, it may take up to 14 days for you to receive your painting.
The money will not be deducted until the painting has been sent.
Once your painting is sent, you will receive an e-mail about this.

PAYMENT

Payment is made directly through the webshop cathrinerudolph.com
We accept payment by Dankort/VISA-Dankort, VISA, VISA Electron and Mastercard.
Payment will be debited from your account once the order has been sent.
All prices are in Danish kroner (DKK) and include VAT.

Cathrinerudolph.dk uses an authorised payment server that encrypts all your card information using the SSL (Secure Socket Layer) protocol. This means that your details cannot be intercepted.

DAMAGE DURING TRANSPORT

If the item is damaged or lost during transport, Cathrine Rudolph is responsible. However, you must report the problem to Cathrine Rudolph in a timely manner.

RIGHT OF RETURN

You always have 14 days full right of return. The right of return runs from the day you received your item. The right of return can only be exercised if the item is returned with a copy of the invoice and returned in the same condition and quantity as it was received. Therefore, the right of return is void if you use the item in a way that reduces the sales value of the item or if you cannot send/produce an invoice.
When the right of return is exercised, you must pay the postage to return the item. You are also responsible for the item, as well as the shipment.

WARRANTY

When you buy a painting at Cathrinerudolph.com, you have a 24-month warranty pursuant to the Danish Sale of Goods Act. This means that you can either exchange the item, get a discount on the price or get your money back depending on the specific situation.
Of course, this is conditional on the complaint being legitimate and that the defect was not caused by incorrect use, storage of the item or other wrongful action. A complaint must be made within a reasonable time after you have discovered the defect with the item. If you complain within two months, the complaint will always be timely. We refund reasonable shipping costs that you may have when returning the item when the complaint is legitimate.